National commercial fitout group · Franchise & multi-site
One technology partner. Different businesses. Different requirements.
What began as technology support for head office expanded into a broader relationship across franchise businesses and, increasingly, the customers they serve.
Client name withheld
The challenge
No single template fits every business.
Franchise businesses in the network vary in size and operate differently, so their technology requirements vary too. A standard package applied everywhere would suit some and work poorly for others.
What the network needed was a consistent technology partner rather than a single fixed solution.
The Mission approach
Head office, franchise businesses and their projects.
Mission is the technology partner for the group's head office and for franchise businesses across the network. Some franchisees have needed complete office technology setups for their own premises, and Mission has also been referred into the customer projects those businesses deliver.
- Internet and connectivity
- Managed IT support
- Managed print
- Networks for offices and project sites
- Commercial display screens with central content management
Display technology
Screens managed centrally, installed locally.
The display solution includes central content management, so screens across different locations can be updated and controlled without someone attending each site.
The outcome
One relationship that scales.
One relationship now stretches from head office to a franchise office to technology built into an end customer's fitout. Mission is a technology partner in the network's growth, including sponsorship of its annual conference.
Sector
Recognisable across the group, practical for each business.
Franchise networks need technology that is familiar wherever you walk in, but sized to the individual business. Mission keeps the standard consistent across IT, connectivity, networks, print and display technology, and adapts the detail to each site and project.
Supporting a franchise or multi-site network?
One relationship across head office, franchisees and customer projects.
Australian-based team. No obligation.