Brisbane-based law firm · Legal
From a second opinion to one technology partner.
What began as an independent second opinion became an ongoing technology partnership across IT, networking, connectivity, communications and print.
- Sector
- Legal
- Location
- Brisbane, Queensland
- What we look after
- Managed IT, networks, connectivity, phones, print
Client name withheld
The challenge
Technology that has to work every day.
The firm was working with another IT provider and approached Mission for an independent second opinion on its environment.
Staff need dependable access to systems, new people need to be productive quickly and communications cannot drop out. The firm also wanted a partner that could look past individual IT tickets and take responsibility for the wider environment, including a move to a new site.
The Mission approach
A consistent, professionally managed platform.
Mission reviewed the existing environment and put a more consistent technology platform in place, then took on running it.
- Managed IT support across the practice
- Network design and implementation
- A standardised desktop environment
- Structured onboarding for new users
- Internet provisioning for the new site
- Business phone system and communications
- End-to-end managed print
Keeping the business working
Connectivity from day one at the new office.
Connectivity at the new site was one of the most important parts of the project. Rather than waiting for the permanent internet service to be provisioned, Mission supplied a temporary connectivity solution so the team could keep working productively in the meantime.
Understand what the business needs to achieve first, then make the technology work around it.
The outcome
Support that knows the firm.
The firm now has a consistent, professionally managed environment, and a single point of contact when something needs attention rather than several suppliers to chase.
- A standardised user environment
- Structured onboarding for new employees
- Professionally managed networking and connectivity
- Integrated phone and communications
- End-to-end managed print
- One point of accountability across technology
Sector
A strong fit for legal practices.
Law firms rely on technology every day and value reliability, confidentiality, consistency and responsive support. Most would also rather not spend their time coordinating several technology suppliers. Mission brings IT, cybersecurity, Microsoft 365, networks, connectivity, communications and print together, so the firm coordinates one relationship instead of several.
Looking for a second opinion on your IT?
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